Classification: Full-time | Reports To: Family Support Coordinator

Position Overview:

Under the general supervision of Family Support Coordinator, the Transitional Living Coach (TLC) will work closely with the Members and program staff to assist with the delivery of services to clients in the transitional housing program.  Responsibilities include monitoring the safety and well-being of up to15 client and 25 children while facilitating effective service delivery and modeling appropriate interactions.  The TLC will ensure full implementation of and compliance with the program requirements.

 

Core Functions

  • Coaches and encourages clients to make positive behavioral changes, providing feedback and appropriate alternatives.
  • Ensures service delivery of daily program activities including meals and housekeeping
  • Assists in kitchen – cleaning, organizing, cooking, and serving meals as needed
  • Monitors resident activities ensuring Member and child safety
  • Works closely with clients and program staff on achieving goals identified in service plans.
  • Model appropriate interactions and provide crisis intervention as needed
  • Assists and monitors clients with chores, housekeeping, schedules, appointments and other program requirements
  • Tracks client performance on accountability system and maintains weekly checklist.
  • Distributes medication and accurately completes summary logs
  • Completes all program related documentation ensuring client issues and facility repairs are properly documented and reported
  • Assist with client inquiry and admission procedures
  • Maintain client confidentiality as well as safety and ethical standards
  • Ensures Motivational interviewing, solution-focused, and trauma-informed approaches are maintained in client interactions
  • Participates in and completes in-service training requirements

 

Core Competencies:

  • Customer Oriented
  • Continuous Learning
  • Professionalism
  • Ethics & Integrity
  • Promoting Health & Safety
  • Problem Solving
  • Creativity & Innovation
  • Teamwork/Collaboration
  • Communication


Qualifications: 

  • High School Diploma or GED, Associates or Bachelor’s degree preferred
  • Minimum of one year work experience in a residential setting preferred
  • At least one year of experience working with women and children desired
  • Proficient in use of technology including email and Microsoft Office software
  • Excellent written, verbal, and interpersonal communication skills
  • Belief in team approach and proactive in sharing information with others.
  • High level of organization, initiative, attention to detail and follow-through
  • Experience working with hard to reach and at-risk individuals and families
  • Ability to exhibit emotional control, patience and persistence in stressful situations
  • Cultural competency and ability to establish positive rapport with clients
  • Able to manage confidential information with discretion and tact
  • Valid driver’s license and proof of insurance; must obtain Chauffer’s license within 30 days of employment
  • Must pass a first aid and CPR course and receive certification in administering medicines within 30 days of hire

 

Physical Requirements:

  • Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds

 

Work Conditions & Environment:

  • Inside environmental conditions, such as in typical office or administrative work
  • Ability to work in a high-intensity environment with measurable accountability
  • Comfortable working in a dynamic environment and adaptable to change
  • Ability to be flexible in work hours and willing to work evenings, weekends and holidays when necessary